We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your purchase we will be happy to offer you a refund or exchange and must be returned within 14 days of dispatch. The only condition of this policy is that the item meets the following requirements:
• No sign of wear
• Return in the same condition you received it including all packaging, manual and guaranty
• Links removed, if applicable, must also be returned
Please note that we cannot be held responsible for returned goods that are lost in transit. In the event of a return you should proceed to send us an email with all details in the Returns Form in order we can issue a return number. Delivery costs of returned goods are on behalf of the customer, except the following cases:
• Wrong item sent to customer
• Faulty item due from Manufacturer
• Item damaged on reception
Wrong item sent
In case we made a mistake and sent you a different item of what you ordered, please first of all accept apologizes. You need to return the wrong item within 1 week including in the box the following: (1) the form you need to print by clicking HERE, state the reason of returning your order and attach the shipping costs so we may refund it to you. (2) All accessories, original box, the guaranty and links.
Once we receive the retuned wrong item, and we inspect it, we will proceed to send back the correct item order free of charge.
All items are thoroughly inspected before they are dispatched. In the unlikely event that you receive an item from us, which is faulty, please return the item to us within 10 working days of receipt and fill the form you need to print by clicking HERE, and we will arrange the refund. Please follow the instructions, as outlined above.
Refunds for faulty items will be made within approximately 1 week of receipt of the returned item to allow for a careful inspection of the goods to ensure it is in a re-saleable condition. The full money will be refunded by the same method payment was taken. Please note that refunds cannot be made to any third parties.
After examining the returned purchase, if our experts determine there is no fault on the item, the customer will need to accept.
Item damaged in transit
Whilst we endeavour to offer a first class service including using good quality packaging to protect your watch or Jewellery, some situations are beyond our control. If you take delivery of a package and the contents have been damaged in transit, you can return the item to us within 10 working days of receipt for exchange. Please contact us as soon as possible to arrange this.
Should your gift be unwanted, refunds will only be made to the payment card used to purchase the goods. So if you buy a gift online, the ”recipient” will not be able to get a refund. If they want to return the goods, we will offer an exchange or credit for the value of the return within the 14 days of the date you received the item.
Cancelling an order before dispatch
If you change your mind after placing an order, you can cancel it at any time before we dispatch it. You will need contact us as soon as possible and to give us your name and address details, as well as your order number to cancel your order. Please quote order number on all correspondence.
If you would like to return an item purchased from our website, print and fill the returns form by clicking HERE and enclose it with your order in its original condition, along with the original dispatch note, guarantee cards and packaging to the following address:
PEDRO LUIS OLIVARES
Av. de la Constitución, 4
30008 Murcia, Spain
Phone: (34) 968 27 10 55
Items purchased online can be returned via post or through our directly to any of our stores in Murcia, Spain.
Unfortunately we cannot accept items that have been engraved, personalized or altered.